Shipping Policy


Estimated Transit Times
Estimated transit times are provided by the Freight Service Provider, however, are not guaranteed.

The estimated shipping time is approximately 10 - 15 days, however, this may take up to 60 days.
Estimated processing time is 1-5 days.

Delivery Policy 

We offer delivery worldwide. Products are shipped from HongKong. We use a selection of courier services that vary in rates and delivery times.
INNOVA does not guarantee these delivery timelines as the service is provided by a 3rd party. 
It is INNOVA' responsibility to assist with tracking and inquiries in relation to the consignment. 

Once your order is dispatched, a notification is sent via email on the tracking details of your parcel. Most deliveries will require a signature to avoid theft and lost/misplaced parcels. Customers are able to contact the service providers to authorise an "Authority to Leave" in a safe place should taking personal delivery of the parcel is not convenient. NOTE that an "Authority to Leave" is an agreement between the consignee and delivery company and INNOVA does not take responsibility for parcels with "Authority to Leave".

Please note: These are industry averages and delays may occur during holidays and peak periods. Deliveries to remote areas are subject to local transport schedules and may encounter extended delays.